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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, by Quint Studer
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A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership."
- Sales Rank: #19180 in Books
- Brand: Fire Starter Publishing
- Published on: 2003
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .80" w x 6.00" l, 1.56 pounds
- Binding: Paperback
- 280 pages
- Great product!
Review
...such an important tool to reinforce all we've learned from Quint's mentorship over the years. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL
I have re-read it, and am sharing some important insights with my staff today. -- Pam Hundt, RN, BSN
I think the book offers a valuble ongoing learning experience... --Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC
About the Author
Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations
Most helpful customer reviews
22 of 24 people found the following review helpful.
Quint gets it
By hospitaltony
Learn from one of the best in Quint Studer.
He ain't your ordinary hospital consultant. In fact, he probably wouldn't call himself a consultant at all; he's a "Fire Starter" and a "Coach." From a high school GPA of 1.3 to Special Ed teacher to hospital President to Founder of the Studer Group, this man has a genuine passion to make a difference in healthcare and on society. In his first COO role at Holy Cross Hospital, he took his hospital's patient sat scores from 5% to 94% in one year. At his first Administrator position in Baptist Hospital, he decreased employee turnover from 30% to 12% and also founded the Baptist Leadership Institute. It's hard to argue with results like that, and Quint tells us exactly how to do it in our hospitals.
In my view, this book is well-balanced between motivation and practical to-do's. In fact, I think the magic of this book is how well Quint covers both issues: the heart (the emotions/psychology, human nature) and the mind (hard-nosed focus on hard-core results). I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments. And that is exactly Quint's intent.
6 of 6 people found the following review helpful.
For Healthcare Professionals Only
By D. D. Booth
I heard this book mentioned in a podcast as the speakers favorite book. I purchased and read the book and did find many good principles and take aways. I did not realize that this book was written specifically for the Healthcare Profession. I have looked at the "Hardwiring" of the 9 principles presented and they would just not work in my field.
If you are in a hospital or related field this would probably be a 5 star book. I've gleaned some good information and will consider it a good book for my purposes.
10 of 12 people found the following review helpful.
A "How-To" for Excellence
By A Customer
Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.
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